At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return, your item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all original tags and accessories.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Items marked as Final Sale

• Products that have been used, damaged by the customer, or are not in their original condition

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. Please contact us within 48 hours of delivery with clear photos of the issue.

Return Shipping

If the return is due to a change of mind, the customer is responsible for the return shipping cost.

If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.

Order Cancellation

Orders can be cancelled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be cancelled.

Shipping Information

• Order Processing Time: 1 Business Day

• Delivery Time: 3 Business Days (United Kingdom)

• Tracking details will be emailed once your order has been dispatched.

Please note that delivery times may be affected by weather conditions, public holidays, or courier delays.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team through our Contact Us page.